Returns

Return Policy: 15-Day Money-Back Guarantee for Silk Pillow Covers

At TheRoyaleTextiles, We are committed to your satisfaction, and we want you to love your silk pillow cover. If you're not completely happy with your purchase, we offer a 15-day money-back guarantee, subject to the following terms:

1. Eligibility: You have 15 days from the date of receiving your silk pillow cover to initiate a return request.

2. Condition of Items: 
   - Items must be returned in their original, unused condition, with all tags and packaging intact.
   - Any returned items that are damaged, used, or have signs of wear will not be accepted. 

3. How to Return:
   - Contact our customer service team within 15 days of receiving your order to start the return process.
   - Please provide your order number and a reason for the return.
   - Our team will assist you with the return instructions and provide a prepaid return label if applicable. Please contact our customer support team at support@theroyaletextiles.com

4. Refund Process: Once we receive the returned item and confirm its condition, we will process a full refund to your original payment method within 7 business days.

5. Important Note on Damaged Items: If the returned item is found to be damaged upon receipt (whether caused during shipping or through use), the return will not be accepted, and no refund will be issued.

6. Exclusions: Shipping charges are non-refundable.

If you have any questions or need further assistance regarding our return policy, please don't hesitate to contact our customer support team. We are here to help and ensure your satisfaction with our products.

Thank you for choosing TheRoyaleTextiles. We appreciate your trust in our brand and look forward to serving you again in the future.